Customer Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details:
Post: 263 High Street, EPPING, Essex, CM16 4BP, GB
Telephone: 01992 919007
Email: hello@hammondandsmith.co.uk
What information we collect, use, and why:
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Payment details (including card or bank information for transfers and direct debits)
- Account information
- Photographs or video recordings
- Call recordings
- Records of meetings and decisions
- Identification documents
- Information relating to compliments or complaints
- Information relating to sponsorship
We collect or use the following information for service updates or marketing purposes:
- Addresses
- Marketing preferences
- Location data
- Recorded images, such as photos or videos
- Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
- Name
- Contact information
- Identification documents
- Financial transaction information
- Health and safety information
Lawful bases:
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent
- Contract
- Legal obligation
- Legitimate interest:
- Collecting personal information is required for the purchase, sale and lettings of properties. It benefits the clients to do so (in their legitimate interest) to enable the full process of a property transaction/rental to complete.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent
- Contract
Our lawful bases for collecting or using personal information for legal requirements are:
- Consent
- Contract
- Legal obligation
- Legitimate interest:
- As above
Where we get personal information from:
- People directly
- Legal and judicial sector organisations
How long we keep information:
We keep personal information relating to a completed sale transaction for 7 years. Other information is retained until a customer opts out.
Who we share information with:
Data processors
AMXPrint
This data processor does the following activities for us:
They manage our ICT system – telephone and website
Others we share personal information with:
- Professional or legal advisors
- Organisations we’re legally obliged to share personal information with
Your data protection rights:
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain:
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
4 June 2024
